Property Home Base

Buyer Agency

★★★★★ 5.0 (480 reviews) 📍 Victoria

Level 17/31 Queen St, Melbourne VIC 3000

About Property Home Base

Property Home Base is a Melbourne and Adelaide buyer’s agency that helps home buyers, first home buyers, upsizers, downsizers and property investors purchase residential and investment properties through affordable flat fee advocacy services. Operating since 2013, the agency describes itself as Australia’s original affordable flat fee buyer’s agents, and it distinguishes itself by never charging a percentage of the purchase price — a practice the agency views as a potential conflict of interest for the buyer.

Property Home Base serves a broad range of clients, from nervous first home buyers navigating the market for the first time through to experienced investors expanding their portfolios. The agency’s buyer advocacy process covers the full search, due diligence, negotiation and settlement journey, with advocates providing access to off-market and pre-market properties, cutting-edge AI technology for investor clients, and skillful negotiation at private sale and auction. A Seamless Service option is also available for clients who need to buy and sell simultaneously.

The agency is based at Level 17, 31 Queen Street, Melbourne VIC 3000 and also operates in Adelaide. Its advocates describe a nationwide reach, supporting clients who may be time-poor, living interstate or overseas, as well as those purchasing locally in Melbourne and Adelaide markets.

The team collectively holds over 150 years of combined real estate experience across its advocates. Since 2013, Property Home Base has facilitated the purchase and sale of over 1,700 properties with a total transaction value exceeding $2.5 billion.

Prospective clients can begin with a free consultation, after which they are matched with an advocate suited to their needs. Buyer advocacy services are charged at a low flat fee — not a percentage of the purchase price — while seller advocacy services are provided at no direct cost to vendors through a commission-sharing structure with the appointed selling agent. The agency offers several distinct buyer service tiers, including a Consult, Bid and Negotiate Service; a First Home Buyer Service; a Home Buyer Service; and a premium Concierge Service.

Photo Gallery

Inside the office, recent work and the team behind Property Home Base.

Specialties & services

First home buyers Investment property Flat fee buyer advocacy Seller advocacy Auction bidding Seamless buying and selling

First Home Buyer Service

Property Home Base guides first home buyers through the entire purchase process in Melbourne and Adelaide, covering property search, due diligence and negotiation at a low flat fee rather than a percentage of the purchase price.

Strategic Investment Service

The agency's Strategic Property Investment Service uses AI-driven technology to help local and interstate investors identify suitable investment properties aligned with their strategy, supported by access to tax depreciation and property valuation referrals.

Consult, Bid and Negotiate

For buyers who have already found a property, Property Home Base advocates provide expert bidding at auction or negotiation at private sale, drawing on over 150 years of combined team experience across Melbourne and Adelaide markets.

Concierge Buyer Service

The Concierge Service is Property Home Base's premium end-to-end offering, covering property search, shortlisting, due diligence, negotiation and settlement support for home buyers seeking a fully managed advocacy experience.

Seller Advocacy

Property Home Base's seller advocacy service — including a specialist Aged Care and Retirement option — manages agent selection, campaign oversight and sale negotiation on behalf of vendors, and is provided at no direct cost through a commission-sharing arrangement.

Investment focus: Aged care & retirement downsizing, Auction bidding, Auction bidding and negotiation, First home buyers, Flat fee buyer's agent, Flat-fee buyer advocacy, Investment property, Seamless buy and sell service, Seamless buying and selling, Seller advocacy

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Reviews

Reviews from Google

★★★★★

We had an incredible experience with Property Home Base when we were looking for an interstate investment property in Melbourne which will in time become a primary place of residence. Having received a lump sum settlement and on the same day discovering two appealing properties online, I contacted PHB early the following morning. Due to both the properties having their first open inspections THAT DAY, I contacted Julie at PHB who was confident that they could attend both inspections on our behalf. The fee for this was minimal and the assistance we have received from PHB has been exceptional! Both properties were inspected by Kate at PHB, thoroughly researched, and the decision to make an offer on one of them was guided by their expertise (and not by our biases, thank goodness!!). We had a contract of sale in place within days, a mortgage broker recommendation (who have also been excellent) and prompt referrals to a both building inspector and a conveyancer. It was seamless doing a huge transaction such as buying a property when in another state (Queensland) and we have since viewed the property in real life and absolutely love it. Julie and Kate were amazing with their knowledge of the local market and we very much appreciated their "check-ins" along the way (especially as this all took place over the Christmas/New Year period!). We have told Julie on a number of occasions that we could not have purchased this property without PHB. The small fee for their services has been an investment with an incredible return for both myself and young adult son. We cannot speak highly enough of PHB and recommend them to anyone who is looking for a helping hand in the Melbourne property market. Thank you!!!!

Meri Anderson · 4 months ago
★★★★★

I had attended a free seminar at Property Home Base 5 or so years ago and always kept it in mind. The presentation then was impressive, and 5 years later when I engaged the services I am an extremely happy customer. I had found a property I REALLY wanted after months of searching and I URGENTLY needed help. Kate Sutherland took my initial call the day of my enquiry (even during the holiday period) and was extremely helpful. I engaged the services after finding myself lost in the process and Jo-Anne Davies was appointed to me right away. Jo-Anne was incredible the entire process and got to work the moment of engagement. She visited the property the next day, guided me through the offer process, giving expert advice in every step. She was available all the time and kept me updated on every little step we took. In the end I got the property after a VERY difficult bidding process, and this would not have been possible without Jo-Anne's support, care and attention to detail (and expert opinions). Jo-Anne even guided me after my offer was accecpted right through to the final signing of the contract, which included managing communications between the lawyers on terms and conditions. I am extremely grateful for everything Jo-Anne and the team has done and couldn't reccomend their services more highly. Obtaining this property has changed my life and I am extremely grateful for the help during this process.

Ben Reid · 4 months ago
★★★★★

I had a fantastic experience working with Jacinta as my buyers agent and would highly recommend her to anyone looking to purchase property in Melbourne and the surrounding suburbs. Jacinta’s knowledge of the Melbourne property market is outstanding. She has a deep understanding of different suburbs, market trends, and pricing, which gave me a lot of confidence throughout the process. Her attention to detail was excellent — from analysing properties thoroughly to identifying potential risks and opportunities that I would have easily missed. What really stood out was her personal touch. Jacinta took the time to understand my needs and priorities and tailored her advice accordingly. She was always readily available, responsive, and happy to explain things clearly, no matter how small the question. In a quickly changing and competitive market, her flexibility and calm approach were invaluable. Overall, Jacinta made what could have been a stressful experience feel well-managed and supported. I’m very grateful for her guidance and professionalism and wouldn’t hesitate to work with her again.

Andrew Leung · 5 months ago
★★★★★

Jo was great in helping me find my first home. I had a good feeling about her during our first chat. She listened to what I wanted but told me what I needed to hear. I did my due diligence, but Jo’s expertise was invaluable. She was quick to inspect the property and engage a conveyancer. With Jo’s help, I became a homeowner just 4 weeks after being pre-approved. If it wasn’t for Jo, I’d still be looking for a property. Thank you, Jo!!

Amira Chung · 5 months ago
★★★★★

I had excellent experience with Property home base. Working with Joe was an absolute game-changer. From the very first conversation, he was professional, knowledgeable and genuinely invested in finding the right property for us. Joe guided me through every step and His market knowledge, negotiation skills, and attention to detail saved me time, stress, and money. What stood out the most that he kept me updated, answered every question quickly, and made the whole process feel smooth and supported. If you’re looking for a dedicated, trustworthy, and highly skilled buying agents property home base is Highly recommended!

Jessica Singh · 6 months ago

Frequently asked questions

What does Property Home Base charge for buyer advocacy?

Property Home Base charges a low flat fee for all buyer advocacy services and does not charge a percentage of the purchase price, which the agency considers a potential conflict of interest for buyers.

Does Property Home Base buy off-market properties?

Yes, Property Home Base advocates provide clients with insider access to track down properties including those not publicly listed, as part of their full search and due diligence service.

What areas does Property Home Base cover?

Property Home Base is based in Melbourne and also operates in Adelaide, with the capacity to assist clients purchasing interstate or from overseas through its nationwide reach.

Is Property Home Base's seller advocacy service free?

Yes, seller advocacy is provided at no direct cost to vendors — the agency is remunerated through a commission-sharing arrangement with the appointed selling agent.

How long has Property Home Base been operating?

Property Home Base has been operating since 2013 and has facilitated over 1,700 property purchases and sales totalling more than $2.5 billion in transactions.