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Property Home Base

Buyer Agency

★★★★★ 5.0 (480 reviews) 📍 Victoria

Level 17/31 Queen St, Melbourne VIC 3000

About Property Home Base

Property Home Base is a Melbourne and Adelaide buyer’s agency that helps first-home buyers, upsizers, downsizers and property investors purchase homes and investment properties across Australia. The agency promotes itself as Australia’s original affordable flat fee buyer’s agents, charging a fixed fee rather than a percentage of the purchase price to avoid what it views as a conflict of interest for the buyer.

The team services a broad client base, from nervous first-time buyers through to seasoned investors expanding their portfolios. Their approach combines insider access to off-market and on-market properties, cutting-edge AI technology for investor strategy, structured due diligence, skilful negotiation and bidding, and a network of trusted professionals including mortgage brokers, conveyancers and depreciation specialists. Clients can engage them for a Consult, Bid and Negotiate service, a First Home Buyer service, a full Home Buyer service, a Concierge service, or a Seamless Service that combines buying and selling.

Property Home Base is based at Level 17, 31 Queen Street, Melbourne, with a second office presence in Adelaide, and provides a nationwide reach through its advocate network. Alongside buyer advocacy, the agency offers free Seller Advocacy funded through a commission-sharing structure with selling agents, including a dedicated Aged Care and Retirement service for downsizing clients.

The advocate team brings more than 150 years of combined real estate experience. Since launching in 2013, Property Home Base has helped clients buy and sell over 1,700 properties with more than $2.5 billion in transactions, and maintains a 5-star service reputation across hundreds of client reviews.

Engagement starts with a free consultation, booked online, where prospective clients answer a short questionnaire and are matched with an advocate who recommends the most suitable service. Buyer’s agent services are charged at a transparent low flat fee, while seller advocacy is provided at no cost to the vendor. Educational resources including webinars, eBooks, a Home Buyer Boot Camp and a home loan calculator are available to help clients prepare before they engage.

Photo Gallery

Inside the office, recent work and the team behind Property Home Base.

Specialties & services

First home buyers Investment property Flat fee buyer's agent Seller advocacy Auction bidding Aged care & retirement downsizing

Consult, Bid and Negotiate

For buyers who have already found a property, Property Home Base provides expert auction bidding and private treaty negotiation across Melbourne and Adelaide for a low flat fee.

First Home Buyer Service

A guided end-to-end service that walks first-time buyers through search, due diligence and negotiation, with educational support via the Home Buyer Boot Camp webinar.

Full Home Buyer Service

A complete buyer's advocacy engagement covering property search, insider access to off-market listings, due diligence and negotiation for upsizers, downsizers and relocating families.

Strategic Property Investment

A data-led investment service using AI technology to identify locations and properties aligned to each investor's strategy, with optional tax depreciation and valuation support.

Seamless Buying & Selling

A combined service pairing a buyer's agent with a free seller advocate so clients can sell their existing home and buy their next property under one coordinated plan.

Seller Advocacy

A free-to-vendor service that interviews and selects the right selling agent, oversees the marketing campaign and advises through to settlement, including an Aged Care & Retirement stream.

Investment focus: Aged care & retirement downsizing, Auction bidding, First home buyers, Flat fee buyer's agent, Investment property, Seller advocacy

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Reviews

Reviews from Google

★★★★★

We had an incredible experience with Property Home Base when we were looking for an interstate investment property in Melbourne which will in time become a primary place of residence. Having received a lump sum settlement and on the same day discovering two appealing properties online, I contacted PHB early the following morning. Due to both the properties having their first open inspections THAT DAY, I contacted Julie at PHB who was confident that they could attend both inspections on our behalf. The fee for this was minimal and the assistance we have received from PHB has been exceptional! Both properties were inspected by Kate at PHB, thoroughly researched, and the decision to make an offer on one of them was guided by their expertise (and not by our biases, thank goodness!!). We had a contract of sale in place within days, a mortgage broker recommendation (who have also been excellent) and prompt referrals to a both building inspector and a conveyancer. It was seamless doing a huge transaction such as buying a property when in another state (Queensland) and we have since viewed the property in real life and absolutely love it. Julie and Kate were amazing with their knowledge of the local market and we very much appreciated their "check-ins" along the way (especially as this all took place over the Christmas/New Year period!). We have told Julie on a number of occasions that we could not have purchased this property without PHB. The small fee for their services has been an investment with an incredible return for both myself and young adult son. We cannot speak highly enough of PHB and recommend them to anyone who is looking for a helping hand in the Melbourne property market. Thank you!!!!

Meri Anderson · 4 months ago
★★★★★

I had attended a free seminar at Property Home Base 5 or so years ago and always kept it in mind. The presentation then was impressive, and 5 years later when I engaged the services I am an extremely happy customer. I had found a property I REALLY wanted after months of searching and I URGENTLY needed help. Kate Sutherland took my initial call the day of my enquiry (even during the holiday period) and was extremely helpful. I engaged the services after finding myself lost in the process and Jo-Anne Davies was appointed to me right away. Jo-Anne was incredible the entire process and got to work the moment of engagement. She visited the property the next day, guided me through the offer process, giving expert advice in every step. She was available all the time and kept me updated on every little step we took. In the end I got the property after a VERY difficult bidding process, and this would not have been possible without Jo-Anne's support, care and attention to detail (and expert opinions). Jo-Anne even guided me after my offer was accecpted right through to the final signing of the contract, which included managing communications between the lawyers on terms and conditions. I am extremely grateful for everything Jo-Anne and the team has done and couldn't reccomend their services more highly. Obtaining this property has changed my life and I am extremely grateful for the help during this process.

Ben Reid · 4 months ago
★★★★★

I had a fantastic experience working with Jacinta as my buyers agent and would highly recommend her to anyone looking to purchase property in Melbourne and the surrounding suburbs. Jacinta’s knowledge of the Melbourne property market is outstanding. She has a deep understanding of different suburbs, market trends, and pricing, which gave me a lot of confidence throughout the process. Her attention to detail was excellent — from analysing properties thoroughly to identifying potential risks and opportunities that I would have easily missed. What really stood out was her personal touch. Jacinta took the time to understand my needs and priorities and tailored her advice accordingly. She was always readily available, responsive, and happy to explain things clearly, no matter how small the question. In a quickly changing and competitive market, her flexibility and calm approach were invaluable. Overall, Jacinta made what could have been a stressful experience feel well-managed and supported. I’m very grateful for her guidance and professionalism and wouldn’t hesitate to work with her again.

Andrew Leung · 5 months ago
★★★★★

Jo was great in helping me find my first home. I had a good feeling about her during our first chat. She listened to what I wanted but told me what I needed to hear. I did my due diligence, but Jo’s expertise was invaluable. She was quick to inspect the property and engage a conveyancer. With Jo’s help, I became a homeowner just 4 weeks after being pre-approved. If it wasn’t for Jo, I’d still be looking for a property. Thank you, Jo!!

Amira Chung · 5 months ago
★★★★★

I had excellent experience with Property home base. Working with Joe was an absolute game-changer. From the very first conversation, he was professional, knowledgeable and genuinely invested in finding the right property for us. Joe guided me through every step and His market knowledge, negotiation skills, and attention to detail saved me time, stress, and money. What stood out the most that he kept me updated, answered every question quickly, and made the whole process feel smooth and supported. If you’re looking for a dedicated, trustworthy, and highly skilled buying agents property home base is Highly recommended!

Jessica Singh · 6 months ago

Frequently asked questions

Where is Property Home Base based and what areas do they cover?

Property Home Base operates from Level 17, 31 Queen Street, Melbourne and also has an Adelaide presence. The agency combines local Melbourne and Adelaide knowledge with a nationwide reach through its advocate network.

How much does Property Home Base charge for buyer's agent services?

Property Home Base charges a low flat fee for all buyer's agent services rather than a percentage of the purchase price. The agency positions itself as Australia's original affordable flat fee buyer's agents because percentage fees can create a conflict of interest for the buyer.

Does Property Home Base offer seller advocacy as well as buying?

Yes. Property Home Base provides Seller Advocacy at no cost to the vendor, funded through a commission-sharing arrangement with the selected selling agent. They also offer a dedicated Aged Care & Retirement service and a Seamless Service for clients who are buying and selling at the same time.

Does Property Home Base help first home buyers?

Yes, they offer a dedicated First Home Buyer Service that supports first-time buyers through search, due diligence and negotiation, plus free educational resources including the Home Buyer Boot Camp webinar and eBooks.

How do I get started with Property Home Base?

Prospective clients book a free consultation online and answer a short set of questions. An advocate then meets with them to recommend the most suitable buyer or seller service. Property Home Base can be contacted on 1300 882 842.

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